Terms of Service for EraAI
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of EraAI, an AI-powered communication platform that enables businesses to manage conversations, automation, campaigns, outreach, inreach, phone calls, emails, WhatsApp messaging, and AI chatbot features.
By creating an account, connecting your communication channels, using EraAI, or accessing any EraAI services, you agree to these Terms.
If you do not agree to these Terms, you must not use EraAI.
2. Definitions
For these Terms:
“EraAI,” “we,” “us,” or “our” means the EraAI platform and its operators.
“Customer,” “you,” or “your” means the business, organization, or individual using EraAI.
“End User” means a person who communicates with you through WhatsApp, email, phone call, chatbot, campaign, or another communication channel connected to EraAI.
“Services” means the EraAI platform, software, tools, dashboards, APIs, integrations, AI features, campaign tools, messaging features, SIP phone call features, email features, and related services.
“Customer Data” means data, contacts, messages, files, call records, campaign data, account information, or other content uploaded, connected, transmitted, or processed through EraAI by you or on your behalf.
“Third-Party Services” means services not owned or controlled by EraAI, including Meta, Facebook, WhatsApp, email providers, SIP providers, telephony providers, cloud providers, AI model providers, CRM systems, payment processors, and other integrations.
3. Description of Services
EraAI provides tools that may allow businesses to:
Create and manage AI chatbots
Send and receive WhatsApp messages
Manage WhatsApp Business Platform conversations
Create and manage WhatsApp campaigns
Send, receive, and manage emails
Make, receive, route, record, or analyze phone calls using SIP, VoIP, or telephony integrations
Conduct outreach and inreach communications
Upload or manage contact lists
Use AI to generate replies, summaries, classifications, routing decisions, and automation workflows
Connect Meta Business, Facebook Developer, WhatsApp Business, email, SIP, telephony, or other third-party accounts
Manage customer conversations and support workflows
We may update, modify, suspend, or discontinue any part of the Services at any time.
4. Account Registration
To use EraAI, you may be required to create an account and provide accurate information.
You agree to:
Provide accurate, complete, and current account information
Keep your login credentials secure
Restrict access to authorized users only
Promptly notify us of unauthorized access or security incidents
Be responsible for all activity under your account
We are not responsible for losses caused by your failure to protect your account credentials, API keys, access tokens, Meta credentials, email credentials, SIP credentials, or other integration credentials.
5. Customer-Managed Facebook, Meta, and WhatsApp Accounts
EraAI may allow you to connect your own Meta Business, Facebook Developer, Facebook App, WhatsApp Business Account, WhatsApp phone numbers, templates, webhooks, access tokens, and related Meta assets.
You understand and agree that:
You are responsible for creating, managing, securing, and maintaining your own Meta, Facebook Developer, and WhatsApp Business accounts.
You are responsible for app review, permissions, business verification, phone number approval, template approval, webhook setup, token management, and compliance with Meta and WhatsApp requirements.
EraAI does not guarantee approval by Meta, Facebook, or WhatsApp.
EraAI does not control Meta’s account reviews, message limits, template approvals, pricing, restrictions, suspensions, policy enforcement, or availability.
Any suspension, limitation, rejection, or enforcement action by Meta, Facebook, or WhatsApp is your responsibility unless caused directly by EraAI’s own misconduct.
Your use of Meta, Facebook, and WhatsApp services is also governed by Meta’s and WhatsApp’s own terms, policies, developer rules, business messaging rules, and platform requirements.
6. Customer Responsibilities
You are responsible for your use of EraAI and for all Customer Data processed through the Services.
You agree that you will:
Use EraAI only for lawful business purposes
Obtain all required consents and permissions before contacting End Users
Comply with all applicable privacy, data protection, marketing, telecom, anti-spam, call recording, consumer protection, and communications laws
Comply with Meta, Facebook, WhatsApp, email provider, SIP provider, and telephony provider rules
Maintain an accurate and lawful contact list
Honor opt-out, unsubscribe, and deletion requests
Provide required notices to End Users
Avoid sending spam, fraud, scams, deceptive messages, illegal content, or harmful communications
Review AI-generated outputs before relying on them where appropriate
Keep your connected accounts, credentials, and API keys secure
Ensure your employees, agents, contractors, and users comply with these Terms
You are solely responsible for the content, timing, targeting, and legality of messages, emails, calls, campaigns, automations, and AI workflows sent or operated through your EraAI account.
7. Consent for Outreach, Inreach, Campaigns, Emails, WhatsApp, and Calls
EraAI may provide tools for outreach, inreach, marketing campaigns, WhatsApp campaigns, email campaigns, automated conversations, and phone calls.
You agree that you will not use EraAI to contact any person unless you have a valid legal basis, consent, contractual right, legitimate interest, or other permission required by applicable law and platform rules.
You are responsible for:
Obtaining consent before sending marketing messages where required
Using approved WhatsApp templates where required
Respecting WhatsApp messaging windows and template rules
Including unsubscribe or opt-out mechanisms where required
Maintaining do-not-contact lists
Avoiding unsolicited bulk messaging or spam
Respecting calling restrictions, quiet hours, and do-not-call rules
Notifying users when calls are recorded or transcribed, where required by law
Ensuring campaigns comply with applicable laws and platform policies
WhatsApp Business Platform usage may require compliance with Meta’s and WhatsApp’s business messaging terms, platform rules, and message-template requirements. Meta’s WhatsApp Business documentation describes structured message APIs, business messaging, and message-template workflows for WhatsApp Business Platform users.
8. AI Features
EraAI may include AI-powered features, including but not limited to:
AI chatbots
Suggested replies
Automated responses
Conversation summaries
Call summaries
Email summaries
Lead classification
Intent detection
Routing recommendations
Knowledge base search
Workflow automation
AI-generated content may be inaccurate, incomplete, delayed, offensive, or unsuitable for certain uses.
You agree that:
You are responsible for reviewing and approving AI outputs where necessary
You will not rely on AI outputs as legal, medical, financial, emergency, safety-critical, or professional advice
You will not use AI features to deceive End Users or impersonate humans unlawfully
You will disclose AI usage where required by law or platform policy
You are responsible for the final messages, decisions, campaigns, and actions taken through your account
EraAI does not guarantee that AI-generated responses will be accurate, lawful, compliant, or appropriate for every situation.
9. Prohibited Uses
You may not use EraAI to:
Violate any law, regulation, court order, or third-party right
Send spam, unsolicited bulk communications, phishing, scams, or fraudulent messages
Harass, threaten, abuse, exploit, or harm any person
Send misleading, deceptive, or false content
Impersonate another person, business, or brand without authorization
Upload illegal, infringing, harmful, or malicious content
Distribute malware, spyware, viruses, or harmful code
Attempt to bypass Meta, WhatsApp, email, telecom, or platform rules
Scrape, harvest, or misuse personal data
Contact users who have opted out or unsubscribed
Use purchased, scraped, or unlawfully obtained contact lists
Conduct unlawful robocalling, automated calling, or telemarketing
Record or transcribe calls without required notice or consent
Use EraAI for emergency communications or life-safety systems
Reverse engineer, copy, resell, or exploit the Services except as expressly permitted
Interfere with the security, stability, or performance of EraAI
Access EraAI using unauthorized bots, scripts, or automated systems
Use EraAI in a way that may cause Meta, WhatsApp, email providers, telephony providers, or other third parties to restrict, suspend, or terminate services
We may suspend or terminate accounts that violate these Terms.
10. Customer Data
You retain ownership of Customer Data.
You grant EraAI a limited right to process Customer Data as necessary to:
Provide the Services
Operate communication channels
Deliver messages, emails, calls, campaigns, and AI features
Troubleshoot and secure the platform
Provide support
Improve reliability and performance
Comply with legal obligations
Enforce these Terms
You represent and warrant that you have all rights, permissions, notices, and consents required to provide Customer Data to EraAI and to allow EraAI to process it under these Terms.
11. Privacy and Data Protection
Your use of EraAI is also governed by our Privacy Policy, available at:
[Insert Privacy Policy URL]
You agree to comply with all applicable data protection and privacy laws.
If you process personal data through EraAI on behalf of your own customers or contacts, you are responsible for providing appropriate privacy notices and honoring applicable privacy rights.
If required, the parties may enter into a separate Data Processing Agreement.
12. Call Recording and Transcription
EraAI may support call recording, call transcription, call analytics, AI call summaries, and related features.
You are responsible for:
Enabling or disabling call recording features appropriately
Notifying call participants when required
Obtaining consent where required
Complying with call recording, wiretapping, telecom, and privacy laws
Managing retention and deletion of recordings and transcripts
Ensuring recordings are not used unlawfully
EraAI is not responsible for your failure to provide required call recording notices or obtain required consent.
13. Email and Anti-Spam Compliance
If you use EraAI for email outreach, email campaigns, or automated email responses, you are responsible for complying with applicable anti-spam, marketing, unsubscribe, and consumer protection laws.
You agree to:
Send emails only to recipients you are permitted to contact
Avoid deceptive subject lines or sender information
Include required business identification where applicable
Provide unsubscribe mechanisms where required
Promptly honor unsubscribe requests
Avoid sending abusive, fraudulent, or harmful emails
14. WhatsApp Campaign Compliance
If you use EraAI for WhatsApp campaigns, you are responsible for ensuring that:
Recipients have opted in or may lawfully be contacted
Message templates are accurate and approved where required
Campaign content complies with Meta and WhatsApp rules
You do not send spam or misleading content
You honor opt-outs
You comply with message limits, quality ratings, and messaging windows
You do not use WhatsApp in a way that risks restriction or suspension of your account
WhatsApp Business is used for customer engagement, marketing, sales, and customer service, but business messaging is subject to WhatsApp and Meta rules, account controls, and policy enforcement.
15. Third-Party Services
EraAI may depend on or integrate with Third-Party Services, including Meta, Facebook, WhatsApp, email providers, SIP providers, VoIP providers, telephony carriers, cloud hosting providers, AI providers, analytics tools, CRM systems, and payment processors.
You understand that:
Third-Party Services are not controlled by EraAI
Third-Party Services may change, suspend, limit, or discontinue their services
Third-Party Services may impose their own terms, fees, restrictions, and policies
EraAI is not responsible for failures, outages, restrictions, or policy enforcement by Third-Party Services
You are responsible for complying with third-party terms applicable to your connected accounts
We may modify or discontinue integrations if a Third-Party Service changes its APIs, pricing, rules, availability, or technical requirements.
16. Fees and Payment
Some EraAI features may require payment.
You agree to pay all applicable fees according to the plan, subscription, invoice, or order form you select.
Unless otherwise stated:
Fees are due in advance or according to the billing terms shown at purchase
Fees are non-refundable except where required by law or expressly stated
You are responsible for taxes, duties, and similar charges
Late payments may result in suspension or termination of Services
Usage-based fees may apply for messages, calls, campaigns, AI usage, storage, integrations, or other metered services
Third-party charges may also apply, including Meta, WhatsApp, email, SIP, VoIP, telecom, cloud, AI, or carrier fees.
17. Service Availability
We aim to provide reliable Services, but we do not guarantee uninterrupted, error-free, or always-available operation.
The Services may be unavailable due to:
Maintenance
Updates
Security issues
Third-party outages
Meta, WhatsApp, email, SIP, telephony, or AI provider downtime
Network issues
Force majeure events
Abuse prevention or policy enforcement
We are not liable for service interruptions, delays, message failures, call failures, lost data, campaign delays, or integration outages except as expressly required by law.
18. Suspension and Termination
We may suspend or terminate your access to EraAI if:
You violate these Terms
You violate applicable laws or third-party platform rules
Your use creates security, legal, operational, reputational, or compliance risk
You fail to pay fees
Your connected accounts are suspended or restricted
We suspect fraud, abuse, spam, or unauthorized activity
Continued service would expose EraAI or others to harm or liability
You may stop using EraAI at any time. Account deletion or cancellation may be subject to outstanding fees, retention requirements, backup limitations, or legal obligations.
19. Intellectual Property
EraAI and its software, platform, design, interfaces, systems, workflows, documentation, trademarks, logos, and technology are owned by EraAI or its licensors.
These Terms do not grant you ownership of EraAI intellectual property.
You may not copy, modify, reverse engineer, resell, sublicense, or create derivative works from EraAI except as expressly permitted by us in writing.
20. Feedback
If you provide feedback, suggestions, ideas, or recommendations about EraAI, you grant us the right to use them without restriction or compensation.
21. Confidentiality
You may receive access to non-public information about EraAI, including technical, business, pricing, roadmap, security, or product information.
You agree not to disclose confidential information except as required to use the Services or as required by law.
We will also use reasonable measures to protect your confidential information.
22. Disclaimers
EraAI is provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.
We do not warrant that:
The Services will be uninterrupted or error-free
Messages, emails, campaigns, or calls will always be delivered
AI outputs will be accurate or appropriate
Third-party integrations will remain available
Meta, WhatsApp, email providers, SIP providers, or telephony providers will approve or maintain your account
The Services will meet every legal or regulatory requirement applicable to your business
23. Limitation of Liability
To the maximum extent permitted by law, EraAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, campaign failure, message failure, call failure, account suspension, or third-party platform restrictions.
To the maximum extent permitted by law, EraAI’s total liability for any claim related to the Services will not exceed the amount you paid to EraAI for the Services during the three months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
24. Indemnification
You agree to indemnify, defend, and hold harmless EraAI, its owners, directors, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses arising from:
Your use of EraAI
Your Customer Data
Your campaigns, messages, emails, calls, or automations
Your violation of these Terms
Your violation of any law or regulation
Your violation of Meta, WhatsApp, Facebook, email, SIP, telephony, or third-party platform rules
Your failure to obtain required consent
Your failure to honor opt-outs or deletion requests
Your use or misuse of AI-generated outputs
Your infringement or violation of third-party rights
25. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the “Effective Date” above. Continued use of EraAI after changes become effective means you accept the updated Terms.
If changes are material, we may provide additional notice where practical.
26. Governing Law
These Terms are governed by the laws of [Insert Governing Jurisdiction], without regard to conflict of law principles.
Any disputes will be resolved in the courts or arbitration forum located in [Insert Dispute Location], unless applicable law requires otherwise.
27. Contact Us
For questions about these Terms, contact us at:
EraAIEmail: info@eraai.saWebsite: eraai.saAddress: Riyadh, Saudi Arabia